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Ambit software hiring support analyst



Company name - Ambit software


work Experience - 2 - 3 years


position - support analyst


Category - support Engineer


Educational Qualification - Any Degree


Location - Andheri East, Mumbai


Number of Vacancies - 01


Skills Requirement - 


L1 support


CRM


Ticket resolution


Responsibilities-


1. Email and Ticket Oversight: Supervise and administer support email accounts and ticketing platforms to document user concerns and monitor their resolution status.


2. User Assistance: Respond to user inquiries regarding the functionalities of the CRM and Telephony Systems, offer fundamental troubleshooting support, and resolve Level 1 issues.

3. User Account Administration: Manage the processes of user account creation and deletion, oversee license acquisition, and keep the tracking system updated in accordance with business needs.


4. System Performance Monitoring: Observe the performance of the CRM and Telephony Systems to guarantee optimal operational uptime for daily activities.


5. Issue Escalation: Forward unresolved matters to Level 2 support teams, Development/Enhancement departments, or Original Equipment Manufacturers (OEMs) as necessary.


6. Daily Status Reporting: Provide updates to internal teams and end users regarding ticket status and issue resolution. Oversee the scheduling of Telephony System reports, agent assignments, and management of dialer campaign data.


7. User Training: Offer basic training and assistance to users on how to navigate the CRM and generate reports.


8. Record Keeping: Ensure accurate documentation of tickets, troubleshooting procedures, and solutions for future reference.


9. Team Collaboration: Collaborate with internal teams to efficiently escalate and resolve complex issues.


Apply - Click Here


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